Política de envío
Last Updated: June 2026
Thank you for shopping with A Touch of Colour™.
Order Processing
All products are handcrafted in small batches. Orders are typically processed within 2–5 business days after payment has been received.
During collection launches, holidays, or periods of high demand, processing times may be extended.
Shipping Destinations
We currently ship to:
Canada, Australia, France, Germany, Netherlands, New Zealand, Norway, United Kingdom, United States.
Additional destinations may be added in the future.
Canada Shipping
Free Shipping
We offer free shipping on Canadian orders of $69 CAD or more before taxes and after discounts.
Orders Under $69
Shipping rates are calculated at checkout based on your location and order size.
Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
Canada
Typically 2–8 business days.
International
Typically 3–20 business days.
Delivery times are estimates only and are not guaranteed.
Tracking Information
Tracking information will be provided once your order has been shipped.
Please allow time for tracking updates to appear within the carrier’s system.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
A Touch of Colour™ is not responsible for delays, lost packages, or returned shipments resulting from incorrect or incomplete addresses.
Additional shipping charges may apply if a package must be re-shipped.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery at support@atouchofcolour.ca.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will review the issue and work with you to find an appropriate solution.
Lost Packages
Once an order has been handed over to the shipping carrier, delivery is under the carrier’s control.
If your package appears lost, please contact the shipping carrier first and then contact us if additional assistance is needed.
Warm Weather Notice
Candles and wax products may soften or melt when exposed to high temperatures during shipping or after delivery. We recommend retrieving packages promptly after delivery, particularly during warmer months.
Contact Us
Questions regarding shipping may be directed to:
A Touch of Colour™
support@atouchofcolour.ca