Refund policy
Returns & Exchanges
At A Touch of Colour™, each candle, tea light, wax melt, and whipped candle is handcrafted in small batches with care.
Due to the nature of our products, we do not accept returns or exchanges on used, burned, melted, or opened items.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery at support@atouchofcolour.ca.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will gladly review the issue and arrange a replacement or refund when appropriate.
Order Cancellations
Orders may be cancelled within 24 hours of purchase provided production or shipping has not yet begun.
Color & Handmade Variations
Because our products are handcrafted, slight variations in color, decorative details, and finish are normal and part of the unique character of each piece. These variations are not considered defects.
Shipping Delays
Once an order has been shipped, A Touch of Colour™ is not responsible for delays caused by postal carriers, weather conditions, customs processing, or other circumstances beyond our control.
Questions
For any questions regarding your order, please contact us at: